Mountford Shoes Return Policy
At Mountford Shoes, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return policy below for details on how to proceed with returns or exchanges.
Returns & Exchanges
We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.
Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Gift cards
- Final sale items
- Customized or personalized products
How to Initiate a Return or Exchange
- Contact our customer service team to request a return authorization.
- Once approved, pack the item securely in its original packaging.
- Ship the item back to us using a trackable shipping method.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will issue a refund instead.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
International Returns
International customers may be subject to additional customs fees or taxes, which are non-refundable.
Need Help?
If you have any questions about our return policy, please reach out to our customer service team for assistance.
Thank you for shopping with Mountford Shoes!